Returns and Exchange Policy

All returns must be authorised by Desire Designs Desiree before any goods are returned. Please email us at customerservice@desiredesignsdesiree.co.uk with an explanation of why a return is required.

All returns:

* must be sent within 14 working days to Desire Designs Desiree, 33 Barnlea Close, Feltham, Middlesex, TW13 5LQ for either an exchange or a refund.
* must be sent with the postage paid.  We recommend recorded post as we accept no responsibility for mislaid return parcels.
* must be sent in new resaleable condition in the original packaging with tags still attached.
* Shoes must be returned without Wear & Tear Marks and the shoe boxes or fabric bags must not be defaced. Any shoes returned with Wear & Tear Marks, defaced boxes or fabric bags will not be accepted for exchange or credit by Desire Designs Desiree unless faulty.

All tights, makeup and special orders are a final sale.  Any items which are custom made or made to exact measurements cannot be returned to Desire Designs Desiree for an exchange or refund.

This does not affect your statuory rights.

For a fast process, enclose a copy of your invoice as well as your instructions. Straight exchanges (same reference but different size or colour) will be sent postage paid by Desire Designs Desiree for UK mainland only. Postage will be charged for any additional items or different styles ordered in exchange.

There is no charge for exchanges however please note there is a £2 handling charge per item for ALL refunds for goods received after 7 days. All refunds are for merchandise only. Postage is non-refundable in any circumstances. We endeavour to process refunds as quickly as possible however it can take up to 3 weeks. Post Christmas orders can be returned up to the end of January.

Back orders
Every effort is made to dispatch your order complete. Unfortunately we cannot ensure that we are permanently in stock of all items although we do try our hardest. In the event we are temporarily sold out of an item you ordered, we reserve the right to cancel it or replace it with an alternative product unless otherwise instructed. If you are ordering goods for a show, audition or a Christmas gift, we recommend that you place your order approximately four weeks in advance to avoid disappointment (e.g large quantities/large sizes etc). Please note that we are closed between Christmas and New Year.