How do I place an order?
Please select the size and colour that you require, this will then be placed into your shopping cart. Once in our shopping cart, please follow the instructions which will direct you to make payment and then confirm your order. Once you have confirmed your order you will receive a confirmation email and then your item will be dispatched according to our delivery policy.
How long will it take for my order to be delivered?
For standard delivery we endeavour to dispatch parcels the same working day or very next working day, please be aware that during Easter and Christmas we only dispatch parcels on working days.
Below are estimated time scales for delivery, your parcel may arrive sooner:
* UK Mainland Delivery by Royal Mail 1st Class takes 1 to 3 working days
* International European Delivery incl Jersey, Guernsey, Ireland and Scottish Islands by Royal Mail takes 3 to 7 working days
* International Delivery America and the Rest of the World by DHL or Parcelforce takes 10 to 21 working days
* Excluding week-ends and bank holidays. Subject to stock availability. We cannot accept liability for late deliveries. No postage refunds for late deliveries.
For International Orders, we ship with Pacelforce or DHL, on average items are delivered within 21 business days.
How long does it take for a Ballroom / Latin dress to be made?
The production of a dress takes approximately 12 weeks to be produced depending on the design and the number of stones, sequins, appliqués, etc that need to be added.
How much notice do I need to provide to have a custom dress made?
We require a minimum of twelve (12) weeks’ notice ahead of the date that you will need your dress to guarantee that it will be completed on time. The closer it gets to major competitions the busier we get, so it’s best to get your design and request in as early as four months prior to the major competition. It’s never too early to get your design to us.
What happens if I’m not happy with my custom dress once it’s made?
We don’t expect this to happen as you will be involved at each stage as the dress is being created. The design and sizes would be agreed and signed off by you before we begin production using your individual measurements and choice of fabrics, stones and trimmings etc. Before the dress is delivered to you, you will receive an email with a photograph of your dress to confirm that it suits your visual requirements. Once you approve of this picture, then your dress will be delivered to you. We unfortunately are not able to offer a refund or exchange if you decide you no longer like the design or your measurements have changed. However if the item is faulty due to our workmanship then we will either offer to redo the dress or provide a full refund.
Why do you use Paypal?
We utilise a sophisticated and secure on-line processing system via PayPal; one of the world's largest credit card processing companies. It is completely secure and uses an encryption process ensuring that no-one sees your security details, not even us! If you are shopping outside the UK, your credit card company will automatically convert the transaction to your local currency.
How can I pay?
Our main source of payment is done online via Paypal which is completely secure, and this can be done whether you have a Paypal account or not.
If however you would prefer to pay by a direct bank transfer then please email sales@desiredesignsdesiree.co.uk with your request and we will do our best to accommodate you. |
